1. Order Confirmation
Upon placing an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee availability or acceptance of the order. Orders are subject to confirmation and availability.
2. Payment Method
We accept payments through Cash on Delivery (COD). Full payment for your order is due upon delivery of the products. Please ensure you have the necessary cash available for a smooth transaction.
3. Pricing and Availability
We strive to provide accurate pricing and availability information, but errors may occur. If a pricing error or product unavailability is discovered after you’ve placed an order, we will inform you as soon as possible. In such cases, we may cancel the order or offer an alternative product.
4. Shipping and Delivery
We offer delivery to select locations. The delivery time will vary based on your location, but we aim to deliver within the time frame communicated to you during checkout. Delivery charges may apply, depending on the shipping method chosen.
5. Cancellations and Returns
We accept cancellations before the order is dispatched. Once the order has been shipped, it cannot be canceled. For returns, products can be returned within 7 days of receiving the delivery, provided they are unused and in their original packaging. If you wish to return an item, please contact us for further instructions.
6. Product Quality
We take great care in ensuring the quality of our products. If you receive a damaged or defective item, please notify us immediately, and we will arrange for a replacement or refund, subject to our return policy.
7. Customer Responsibility
You are responsible for providing accurate delivery information. Any errors in the provided information may result in delays or non-delivery of your order.
8. Privacy
We respect your privacy and will only collect necessary information to process your orders. Your personal information will not be shared with third parties without your consent.
9. Amendments to Terms
Vicky Roam reserves the right to modify or update these terms and conditions at any time. We recommend that you review these terms periodically for any changes.
if you have any questions related to our terms and conditions please reach out to us at [email protected]